FAQ# 5007-en
Why doesn't my web browser ask me to share my location anymore?
Description

Depending on the browser you're using, if you answered NO to the question asking you if want to share your location with the app.NewWaySERVICE.com website, the browser will not ask you again.

Solution
If you've changed your mind and want to share your location so that you can see your current location on the NewWaySERVICE application's map, see below for instructions on how to tell your browser to ask you the question again.

Once the browser asks you the question again, answer YES. You can also select the option Always share my location so that the browser does not ask you each time.

Note that you can go back to your web browser’s settings at any time to disable this option.

The explanations below are quite general and may vary according to the platform (desktop computer, tablet, smartphone, etc.), the web browser (Safari, Chrome, Firefox, Internet Explorer, etc.), as well as the version of the browser you are using. However, the principle remains the same. If your platform or browser is not listed below, simply go to your browser settings and look for an option that allows you to change or reset the location settings.


Desktop computers (Windows, Mac, Linux, etc.)

Chrome:
Click the menu button and choose Settings (The menu button is usually displayed at the top right corner and is represented by three horizontal lines).
Click Show advanced settings.
Click the button Content settings in the Privacy section.
From there, scroll down to the section Location then click the button Manage exceptions.
From there, select the site app.newwayservice.com in the list and then click the X to delete it.
Click the Finished button to close the window. Do the same for the other window.

Next, go to the NewWaySERVICE application site (usually app.NewWaySERVICE.com), log in to your account and this time, answer Allow to the question about sharing your location.


Firefox:
Go to the NewWaySERVICE application site (usually app.NewWaySERVICE.com) and log in to your account.
Go to the Tools menu, then select Page Info (If the menu bar is hidden, see how to show it again below).
Select the Permissions tab.
Change the Share Location settings (This option can have a different name such as Access Your Location) by selecting Allow.

How to show the menu bar in Firefox:
Click the menu button and choose Customize (The menu button is usually displayed at the top right corner and is represented by three horizontal lines).
Click the Show/Hide Toolbars dropdown menu at the bottom of the screen and check the option Menu Bar.
Click the green Exit Customize button once done.


Safari:
Click the Settings button and choose Preferences (The Settings button is usually displayed at the top right corner and is represented by a gear).
Select the Privacy tab.
In the section Limit website access to location services, select the option Prompt for each website one time only. If this option was already selected, select another option and then select that option again so that Safari resets.

Next, go to the NewWaySERVICE application site (usually app.NewWaySERVICE.com), log in to your account and, this time, answer Allow to the question about sharing your location. Also check the box Remember my decision and dont ask me again.

Note: After followed this procedure, if Safari still does not ask you to share your location, click once again on the Settings button menu and select the option Reset Safari. From there, uncheck all options except Reset all location warnings then click Reset.


Internet Explorer:
Click the Settings button and choose Internet Options (The Settings button is usually displayed at the top right corner and is represented by a gear).
Select the Privacy tab.
Be sure that the box Never allow websites to request your physical location is unchecked. Next, click the button Clear Sites then click OK to close this window.

Next, navigate to the NewWaySERVICE application site (usually app.NewWaySERVICE.com) and log in to your account. When the browser asks you if you want app.newwayservice.com to track your physical location, click the Options for this site button and select Always allow.



iPad and iPhone

No matter the web browser:

Go to Settings, Privacy ,then Location Services and activate Location Services.

If Location Services are already enabled, you should see the name of your web browser listed below. Click the web browser name and select the option While using the App. If your browser is not listed, it is probably because Location Services have not yet been enabled. In such cases, just continue to the next step.

Return to your browser (Safari or other), go to the NewWaySERVICE application site (usually app.NewWaySERVICE.com) and log in to your account. The web browser should ask you two questions and you must answer YES to both of them.

The first one is Allow "Browser" to access your location while you use the app? Click on Allow.

Then, the second one is "https://app.newwayservice.com" would like to use your current location. Click OK.

Note: If Location Services were already enabled but the web browser does not ask you the question, do the following:
Go to Settings, General then Reset. Click on Reset Location & Privacy. Your iPad security code will be required. Enter it then click on Reset.



Android

Chrome:
Click the menu button and choose Settings. (The menu button is usually displayed at the top right corner and is represented by three horizontal dots.)
Click Settings, Site settings, then Location.
From there, click on https://app.newwayservice.com then on Clear & Reset.

Next, go to the NewWaySERVICE application site (usually app.NewWaySERVICE.com) and log in to your account. The web browser should now ask you to share your location. Answer YES.


Firefox:
Click the menu button and choose Settings. (The menu button is usually displayed at the top right corner and is represented by three horizontal dots.)
Click Settings, Clear Private Data, then check the box Site settings only and click CLEAR DATA.

Next go to the NewWaySERVICE application site (usually app.NewWaySERVICE.com) and log in to your account. The web browser should now ask you to share your location. Answer YES.



Other platforms or browsers

Simply go to your browser settings and look for an option that allows you to change or reset the location settings. Refer to your device documentation if needed.