FAQ# 5004-en      Date: 12/07/2012      


Do the licenses for my current version of NewWaySERVICE work with this new Web version?

Description


Solution

If you are currently renting licenses for NewWaySERVICE version 4, you can migrate for free to the new Web version. To do so, simply fill out a request via the Help and Support option and provide us with your company’s information. Once our records have been verified, we will manually change your subscription’s end date to the same end date of your current rental licenses plus 3 free months to thank you for being a user of a previous version of NewWaySERVICE. The number of technicians will also be adjusted according to the number of rental licenses that you currently hold for NewWaySERVICE. If your rental licenses do not all have the same expiration date, the subscription end date will be prorated. The next renewal will have to be completed according to the prices and terms in force for the new Web version.

If you've purchased licenses for NewWaySERVICE version 2, 3 or 4 and you want to migrate to the new Web version, you are also eligible for 3 free months of subscription for the new Web version to thank you for being a user of a previous version of NewWaySERVICE. To take advantage of this offer, you must first subscribe for the new Web version for 3, 6 or 12 months. Once your subscription has been paid and is in good standing, simply fill in a request via the Help and Support option and provide your company’s information. Once our records have been checked, we will add 3 free months to your subscription, regardless of the number of technicians in your subscription.
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